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Singpass counter is a walk-in assistance desk where users go to resolve problems with their Singpass account or get in-person support.

Visit a Singpass counter if you’re having trouble registering, forgot your password, need to update personal details, or can’t unlock your account online.

You’ll find them at places like ServiceSG Centres (e.g. Our Tampines Hub, Woodlands Civic Centre), the ICA Building, and some Community Clubs.

At the counter, staff can assist you with account activation, password reset, mobile app setup, biometric registration (like Face Verification), and updating your personal details.

Remember to take your IC or relevant identification documents so staff can verify your details more info and help you efficiently.

Operating hours vary by location—most counters open during office hours on weekdays and sometimes on Saturdays. Check the specific centre’s timings before visiting.

If you prefer face-to-face assistance or run into problems online, heading to a Singpass counter is the fastest way to get help.